When a customer calls in the evening and you are on a job, they find another tradesperson. A website can answer for you: it tells them what to do right now and sends you one alert with everything you would have asked on the phone.
Running · ASAPNew enquiry: ASAP · Kitchen, under the sink · 4 Linden St, flat 7, Panevėžys
Water under the sink in the evening. The customer opens the plumber’s site: the first screen says what to do now.The customer picks where and how it leaks, adds an address and a phone, and sends it to the plumber.An alert on the plumber’s phone. The enquiry is already at the top of the list, marked urgent.Everything a phone call would ask, on one screen. The plumber picks 40 minutes and confirms.On the customer’s screen at once: the plumber will be there in 40 minutes.Setting off, the plumber marks the job as on the way.The customer’s page shows the plumber is on the way. With the job finished, the plumber marks it done.The final price in one tap, from that place’s example prices.The customer sees the price, and the invoice is ready in the app.
Real photographs of the demonstration site and the plumber’s app, press by press. The plumber, the customer and the address are made up. Try it yourself →
1
What the site does in your place
Three things a phone number does not do.
1
Tells them what to do at once
The first sentence is not your advert but “Shut the main stopcock”. While you drive, the customer stops the worst of the damage.
2
Collects what you would ask
Where it leaks, how hard, the address, the phone, a photo, and whether it can wait till morning. You get one alert instead of several calls.
3
Tells the customer when you will come
You choose 20, 40 or 60 minutes and press “Confirm”. The customer sees at once when you will come.
2
The same evening, two sites
A joint gave way in a customer’s kitchen and you are at another job. How did the evening end?
On the left, the evening with the old site; on the right, with the new one. It shows the end, 23:30; press the button and the evening starts again from the beginning.
Drag the clock: both sides change together.
Jump to:
OldOld site: 7 missed calls, the floor is flooded.The new siteThe new site: fixed, the floor is dry.
The old site
One page and a phone number.
The plumber’s phone
7 missed calls
Unknown numberMissed call
Unknown numberMissed call
Unknown numberMissed call
Unknown numberMissed call
Unknown numberMissed call
Unknown numberMissed call
Unknown numberMissed call
Nothing else arrives here.
What happens
A joint under the sink gives way. Water sprays onto the floor.
The homeowner phones the plumber. No answer: he is at another job.
Ten o’clock. The site has only a phone number. Nothing tells her what to do until he arrives.
The water reaches the walls. The neighbours downstairs are knocking on the door.
The plumber sees the missed calls. It is too late to drive over, so he will fix it in the morning.
The new site
Says what to do, and alerts the plumber.
The plumber’s phone
Nothing new.
Enquiries from the sitenow
Water leaking: kitchen, under the sinkUrgent — now
How bad
flooding
Address
Aušros g. 18-7
Phone
+370 000 00 000
Can it wait till morning?
No
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Confirm — I will be there in 40 min.
Enquiries from the sitenow
Water leaking: kitchen, under the sinkUrgent — now
How bad
flooding
Address
Aušros g. 18-7
Phone
+370 000 00 000
Can it wait till morning?
No
example picture
Confirmed · there in 40 min.
What happens
A joint under the sink gives way. Water sprays onto the floor.
The homeowner opens the site. The first sentence: “Shut the main stopcock.”
The stopcock is shut. The spray stops.
She fills in the enquiry: where, how bad, address, photo, whether it can wait till morning.
The plumber gets one alert with everything he would have asked on the phone.
He taps “Confirm”. She gets a message: the plumber will be there at 22:40.
The plumber arrives. He already knows where to look and what to bring.
The joint is replaced and the floor is dry.
A made-up evening, not a measurement: the kitchen, the times and the calls are invented to show how the two sites differ.
3
Your side: an app on your phone
A made-up plumber’s screens. Open the app, load the example or type in your own business, and the demonstration site shows it.
Enquiries
A new enquiry at the top, its urgency visible at once.
One enquiry
The address, the phone, what the site already told the customer to do, and a confirmation with an arrival time.
On call
You mark the evenings you take emergency enquiries. The site’s first screen says “on call now” or the next day you are.
The site
You change what a visitor sees yourself: the name and contacts, three steps and an example price for each place.
There are also today’s jobs and invoices. Open the app
A demonstration. Every name, address and price is made up.
4
What you get
What the site’s price includes. The phone app too, free.
In the site’s price
A site with your servicesThe first screen says what to do right now; the other pages say what you do, where and when. Several languages if you need them.
An enquiry formIt asks what you would ask on the phone: where, how urgent, the address, the phone, a photo. It shows a mistake beside its field, not after sending.
An alert to your phoneA new enquiry arrives as an alert on your phone: how bad, where, and the address. The alert itself carries none of the customer’s details: your phone fetches them straight from your site.
Pages ready for searchIf you work in several towns or offer several services, each gets a page of its own with a real title and description, so people find you by more than your name.
The phone app, freeEnquiries, confirming with an arrival time, today’s jobs, on call, invoices and the site’s words. It goes on your phone’s home screen.
Other components
A quote of its ownAnything more the site needs for your work: tell me what, and I will name its price before I start.
5
The price
I name the price before I start.
The site
€199paid once
A service-business site: several languages, pages, an enquiry form, and an alert and an app on your phone.
Hosting and upkeep
from€10/ month
The server, backups, monitoring, updates. You can leave upkeep out: then I hand over the code, the data and the credentials.
Other components
A quote of its own
If you need anything more, tell me what: I will name its price before I start.
Write or call. I work out what you need and quote the options for your current site or a new one.
02
Usually two weeks
I usually present the finished project within two weeks of receiving your answers and material. The exact date goes into the contract — it depends on the customisation and the size of the order.
03
We go live
The site goes public. I set up SEO free of charge. Where needed, I help set up Google Analytics, Ads, Tag Manager and Search Console.
04
Upkeep, if you want it
From €10 a month: security updates, fixes, small changes. The contract runs a year or longer, paid monthly or yearly, and yearly gets two months free. Without upkeep, you get the code, the data and the credentials, and pay only for the build.
7
Questions
What tradespeople ask most.
Does the app cost extra?
No, it is in the site’s price, free. You do not look for it in a store: on an Android phone I install it as an app of its own, with your name and icon, and the alerts arrive under its name.
What if I cannot come?
In the app you press “Decline” and write a short reply. The customer gets it at once and can look for someone else instead of waiting.
Can I change the prices and words myself?
Yes. You change the name, contacts, steps and example prices in the app’s Site tab. Bigger changes I make.
Do I pay every month?
The site is paid once, €199. Hosting and upkeep start at €10 a month. You can leave upkeep out: then I hand over the code, the data and the credentials.
Is it only for plumbers?
No. The places, the steps and the form’s questions are fitted to your work: an electrician, a heating engineer, a locksmith or a cleaner.
Write to me
Tell me what you do and how you answer customers now.
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